I take my family here at least once a year, but we...

I take my family here at least once a year, but we used to go at least 5 times a year (for every birthday and special occasion). We don t go as often anymore for a number of reasons. The food is delicious and depending when you go, you don t usually have to wait long to be seated, but things have changed quite a bit over the years.
My wife s favorite thing there was always the creme brulee, until they started experimenting with different flavors and you didn t have a choice of flavor - most of the time they didn t even tell us it was going to be different. It was always a very unpleasant surprise.
Additionally, they changed the entrance and parking arrangement, so now you have to go through a hotel to get inside and you have to valet park no matter what. To top it off, you can never find who you are suppose to give your keys to. There is no one outside so you have to leave your vehicle unattended if you re alone and go inside to find someone for help. Typically the front desk staff (at the hotel you now have to walk in through) has no idea what to do and it truly makes for a miserable experience.
Then you have the frequent noise coming from the regular concerts next door. It s extremely loud, vibrating and truly miserable if you are looking for a nice quiet evening out with your loved ones. Honestly, the location is no longer suitable for an upscale restaurant. There s no way to enjoy it.
Then there was the last time we went, in which we experienced all of those unpleasantries, and then to top it off, it took an hour to be served, it took a very long time to get our waiter at each interval of our meal, and when the waiter did return, he broken and spilled a bowl ON my mother in law. It was her birthday we were celebrating! He said he was going to make it up to us by providing a free dessert- that didn t happen. We didn t even get a free birthday dessert that they typically provide. We were charged full price for everything, which is fine except that he said her dessert would be free of charge.
We still tip generously no matter how terrible our service or experience is because waiters depend on tips no matter what restaurant you go to in the US. Because restaurants refuse to pay their employees a livable wage, we have to subsidize their pay. I don t like it but I refuse to not tip someone who serves me.
We have been visiting less and less for these reasons. As it stands, I recommend their food, but can not recommend their service, restaurant, location, parking, or really anything else at this time. I feel terrible about it because we always used to love it there; but, unfortunately, things have changed.