I filled out a form online to request an appointme...

I filled out a form online to request an appointment. I received a call back right away from a fellow who seemed eager to get me taken care of...but I missed the call. I called in today at 2:31 with hopes of setting up an appointment but was told by the receptionist that if I was not already a patient I would probably have a hard time getting an appointment. What am I supposed to say to that? She then said it would depend on insurance and the doctors. Uhmmm....yeah. ? I know that's a possibility, there's always a possibility that we can't get what we want - but I thought her role was to try to help me see if I *could* get an appointment. She then asked why I needed to see someone - note, at this point she hadn't taken any of my information - and then began saying, "Hello? Hello? I can't hear you..." Which just seemed like bs since she didn't want to help me from the beginning - plus I was on a landline, there's nothing wrong with the phone on my end and I doubt Vanderbilt has faulty intake phones. Whatever. Why are people like this? Of course she disconnected and now I guess I'll go somewhere else, or more likely, continue to postpone my health. Not that it really matters in the grand scheme of things, this is one unprofessional employee among thousands...but when you feel slighted you don't know what to do, and it just sucks to be talked to like that, it really does....so you write a review, cause there's nothing else you can do. Oh well.