Stayed at Waitui Club.It is a great place to relax...

Stayed at Waitui Club.It is a great place to relax by the pool.We mostly opted to sit under the trees. Nightly cocktail hour was great .We often stayed and had Tappas or pizza.Rinna who serviced our room was amazing. If we asked for something she would try to get it.We came back one day to find our bed decorated.I asked for peppermint tea .She could not find it but left calming teabag on the bed.All the staff in club treated us like royalty.They got to know you and would anticipate your needs. The only disappointment was that we were on the ground floor.Could not use patio as it was constantly in the sun,We had stayed at Sofitel before and were always given an upper floor room.I thought in Waitui club and gold member status that would have been a given. It was not a last minute booking .The staff in Waitui club office were probably our worse experience. We arrived only an hour early for checkin and had to sit in the foyer waiting for 2pm.We didnt get welcome drink but were given a voucher for drink in the bar only after it was obvious we were to have a long wait.They did give me a spa voucher though when I did complain about the room..When I asked for late checkout again it was denied til I pointed out that I was a gold member and she made a call and suddenly it was allowed. I have had better more friendly checkin/ checkout experiences at the hotel.Getting any gold advantages was like pulling teeth. The spa experience is beyond words- just heaven. Those girls work so hard to please you.Having said all that it was a great relaxing week.