Bekci Allen

Review of Canyon Stone

Finished work is beautiful, but I had to get there...

Finished work is beautiful, but I had to get there on my own. Sean from Canyon stone showed up at my home with no images, photos, or samples; he even had to borrow my tape measure, to discuss wrapping my pergola peers. As a return customer, he was unable to visually match my existing stone, and I had to go back through old emails to provide him the color. I was emailed a single number bid for the job and told to mail a check to the office in Olathe, with no address provided. Now I'm not sure how others do business, but without a contract and itemized bid on letterhead, I was not going to just mail a check to an office, so I called the office manager Susan, who was able to email me the necessary documents and was the reason the project proceeded. With no initial images, the square pillars that Sean recommended, when build, I found I didn't like at all, and I paid the canyon stone carpenter a second fee, out of pocket, on a Sunday to come and rebuild for me. (Dennis is a SAINT!) When the day for stone finally arrived, the workman showed up on time, but without the 30 minute heads up that was supposed to be given, so unfortunately he had to wait on us, as we have an old dog who can''t easily be rushed. The job wasn't finished in one day, and the mess was left all over my back yard and patio. I was told by the workman that he would see me in the morning; though I was not prepared for him to begin running a saw at 6:40am the following day. (It would have been nice to be asked.) When the work was finished, they left without even a word and without cleaning up the sharp pieces of rock and mortar that littered my yard, patio, and driveway. No one called to see if I was pleased with the work, or if the job was completed. I did receive a call about the second half of the bill being owed. While the completed work is beautiful, it was a battle the entire process.