I ordered a quantity of 36, $14.95 LEDs approx 1/2...

I ordered a quantity of 36, $14.95 LEDs approx 1/2 PAR36-R9W-160 & PAR36-G9W-160 for a time sensitive project. Towards the end we realized we were 1 bulb short so I order one additional PAR36-G9W-160 and paid extra for overnight shipping when it showed up the light was cracked. Our client was on their way to pick up this big project and we were forced to use the cracked bulb.

I emailed photos over of the broken bulb and received a complaint ticket number, I then called SuperBrightLEDs "customer service" and spoke with Lexi who was unhelpful, rude, argumentative and unprofessional. I explained my situation to her and how I paid extra for overnight shipping and she was very unsympathetic to the situation this company put me in. Her resolution was for me to ship the $14.95 bulb back let them examine it and then they will make a decision.

As a company owner myself my resolution would have been to say, "Sir I'm sorry about this we will send a new light immediately or credit your account." The entire situation was put on my shoulders to deal with in an impractical way that would not fix the situation I was put in to and in the mean time had I went along with the protocol I still would be out the extra $50.00 in over night shipping fees plus a missed my deadline. As a business you rely on other business's to deliver or make good on goods and services rendered and this was absolutely not the case. I'd equate SuperBrightLEDs for a supplier you would want to use for home projects or garage tinkering because time frame and deadlines are not their forte even though they will take your money for expedited processing but not resolve an issue they clearly caused in an expedited manner.

I then asked Lexi to speak with a Manager and her response was "she's busy" followed by a chuckle. This was the final straw that compelled me to write this review. So I hope someone finds it helpful.