I am on my way in with a tractor-trailer load and ...

I am on my way in with a tractor-trailer load and have been trying since yesterday to reach someone for directions and confirm my delivery number but no one ever answers including the operator period I'm not impressed so far and with a low clearance bridge near their facility it would be nice if these people were a little more professional. We'll find out when we arrive just how bad is place is I've heard horror stories from other drivers.