Rented a couple of 3D models for a product set a f...

Rented a couple of 3D models for a product set a few months ago. It was not a very pleasant experienced. They can make beautiful designs and the material looks actually nice in photos. But, upon deliver, few of them were already worn out and looks dirty. They were not properly maintained and stored. They should've informed us about the actual condition of the model before delivering them to us, or actually ask us first if we would still want to rent them out. The photos are very misleading, and they shouldn't be doing something like that.