Dan T

Review of Barkside Lodge

We've boarded at multiple other places without an ...

We've boarded at multiple other places without an issue for years. This place happened to be conveniently located for us this time. Upon intake we very clearly specified the caveats about one of our dogs and what can be done to easily prevent and or avoid them. This fact was apparently not communicated among other employees nor noted on a file as upon retrieving our pets, a caretaker was extremely rude in telling us what we had already told them. I imagine this is due to not being informed by the intake employee of these exact issues and easy precautions to take to avoid them. This could have resulted in an extremely horrible situation. We were also told that they would rather not board a dog like ours in the future due to the extra effort it would require. Interpret that how you will. No other boarding facility has ever said that or had an issue like Barkside Lodge did. I'm sorry, but this is a boarding facility and not every dog is perfect or going to be perfect. Its a new place for dogs and can be extremely stressful. Unfortunately they are not competent enough to realize this and handle it accordingly to prevent catastrophic situations from happening. Needless to say, very, very unsatisfied with the service provided and the employees.