Raka Rao

Review of Iron Horse Hotel

A little while ago I spoke with XXX in reservation...

A little while ago I spoke with XXX in reservations.
I tried to book our valentine stay over night with the in room candlelight dinner package but your website did not work. I entered all the information. So I called reservations , where customer service was not the best. I was being asked to call different numbers to add the package. There was no attempt to make sure I was getting what I wanted.
I was trying to make our anniversary arrangements and had heard a lot of good things about your hotel. The conversation was not at all professional and had a lot of rough edges to it. I expected a little more polish. None the less -it was disappointing. Will not be calling on you again.