Kml Art

Review of Genz-Ryan

If you are reading this please do not use Genz Rya...

If you are reading this please do not use Genz Ryan. We have been scammed from them from the start. Steve said we would need a new furnace for $5,200 -$8,000 for the best one. Then we did not feel right about the price or the quote and had a second person from Genz Ryan come out and said nothing was wrong with the furnace. The furnace makes a loud noise when it turns on but seemed to work ok. Mike had come out to see about the noise and and tried to sell us a filtration system for $1,100 and said that might fix the noise. By this point we realized that they try to sell us products that are way to expensive and they do not back their work since we originally had them put a honey well system ($3,000) in to regulate our heating better but this did not fix the noise either. In the end we cut our losses since they did not fix our furnace and tried to upsell us there various programs and schemes all designed for them to make allot of money off their trusting customers. If we listened to them we would of had over $10,000 into a furnace and their extras for a small basic town home with a simple Bryant furnace.They take advantage of people who do not understand furnaces and push extra services like duct cleaning, filtration systems, computer systems etc. gauging their customers. Our furnace is working fine but still has a noise that was never diagnosed correctly. For people who are suppose to be experts we were highly disapointed. I think the Better Business Bureau should be contacted to keep people like this from preying on people who are stuck with a failed furnace. We were lucky in that our furnace was still working. Their pricing is outrageous and they try to get you signed up for various monthly plans to keep you coming back so they can upsell you more of their unneeded products. We were very suprised that such a big company like this has such poor practices. Look elsewhere for honest furnace service.