lana wyer

Review of Crowne Plaza Hotel Richmond

My recent stay at The Delta by Marriott Richmond H...

My recent stay at The Delta by Marriott Richmond Hotel was absurd and unacceptable. I checked into my room around midnight Thursday night expecting a clean and comfortable room. I was extremely uncomfortable and dissatisfied to see the uncleanliness of the room I was placed in. Below is an itemized description of the repulsiveness I experienced during my stay:

The shower and bathroom wall had stains of what appears to be blood and strands of hair far too short to belong to me (a female). I was not once able to take a shower during my stay as I was not comfortable showering in a filthy bathroom.

The floors didn t seem like they were cleaned for numerous guest stays. There were crumbs, carpet stains, water leaks, as well as water covering the entire floor of the bathroom. Having the inability to feel comfortable enough to take off my shoes in a hotel is completely unacceptable.

The disgust doesn t quite end there, not only was I far too disturbed to shower and take off my shoes, but I was also unable to comfortably sleep. The bed linens were clearly dirty, wrinkled, and stained.

Upon notifying the front desk on the first night of my stay of the conditions of my room I was offered compensation with a drink coupon. I could not have been more insulted by the front desk staff by this form of accommodation. After asking to speak with the supervisor come my second night about the conditions and accommodations he (John or Jake I believe) offered to send a cleaning crew up to clean my room. The cleaning crew was so appalled by the conditions as well that they asked why I didn t choose to move to another room. I would have loved another room as parts of the carpet wouldn t have been able to be dried and cleaned in a quick room cleaning, however this was never offered nor was a refund.

The cleaning crew attempted to help me by speaking with the manager which had been the best customer service I had received during my stay. To my disappointment the cleaning crew was notified that the amount of rooms left wouldn t have been a king suite therefore any other room would be an upgrade and would require additional payment.

I travel to 3-4 cities per month throughout the year for business and have never been treated so poorly nor have I been placed in a room with such conditions.

If you re looking for a clean place to stay for pleasure or business, I would highly recommend taking your business elsewhere.