This place is absolutely awful. ALWAYS have issues...

This place is absolutely awful. ALWAYS have issues, communication is terrible. But the worst part is the leadership/supervisors. The people who answer the phones sound like they want to be friendly and helpful, but their supervisors are too controlling and don't let them. This suspicion was confirmed when I asked to speak to a supervisor. This supervisor was SIGNIFICANTLY worse than any customer service agent I've ever spoken to. He did not know anything about my claims, nor did he care. He said "sir" and my name at least 45 times in a 5 minute call and did NOTHING to help resolve my issue. I finally had to ask him to let me talk to the first line agent, again, because at least she understood my issue and was doing what she was allowed to do to help me.

Thank God in Heaven our corporate office decided to drop this hack of a company. Save yourself the headache and money and stay far far away from this unorganized company that has no clue how self-funded insurance is supposed to work. Honestly, I would give 0 stars if it was possible. I genuinely feel bad for the folks who answer calls. They want to help, but they aren't allowed to. It is PAINFULLY obvious that "leadership" doesn't have a clue, nor do they care at all, about the membership. Or the employees for that matter.

Just awful.