Jacob Smith

Review of Kitchen Magic Refacers, Inc.

I scheduled an appointment to discuss cabinet refa...

I scheduled an appointment to discuss cabinet refacing and received a phone AND email confirmation of the date, time, and address of the appointment. My wife and I went out of our way to be there for the appointment, but no one from Kitchen Magic bothered to show up or call to indicate they were running late or needed to reschedule. I emailed them to see what happened to them and have yet to receive a response. At this point, even if they make an effort to reschedule, their estimate won't matter because I'd rather pay someone else more to do the job than deal with an unprofessional company like Kitchen Magic. Don't waste your time!

UPDATE: I was contacted THREE days after the appointment with an apology from their office with the excuse they discovered the following day their designer had a family emergency and was unable to contact me. It doesn't take a math whiz to realize that means it took them TWO more days after discovering they missed my appointment for their office to email an apology (not even a phone call) and try to reschedule. If I could change my rating from one star to zero I would.