We had an amazing stay, a fabulous weekend, we lov...

We had an amazing stay, a fabulous weekend, we loved the jacuzzi tub alot and the fire place inside the suite. The only issue I am very frustrated about is that we checked out on November 11,2019 and we still haven't received the deposit of 300.00 dollars, I've called my credit card company and the hotel many times and nothing has been done, I just want my 300.00 dollars in cheque or back on my credit card.