karthick vikraman

Review of Orem Mazda

I AM TRYING TO FORGET THAT EVENING. IT WASNT FRUIT...

I AM TRYING TO FORGET THAT EVENING. IT WASNT FRUITFUL.

Let me explain in detail about what happened on my recent visit with them.

I was interested on 2016 CX-5 and visited the dealership on 02/27/2016 afternoon. Shawn was the representative who helped me with my initial discussion. Right from test drive, negotiating the price, financing APRs he cleared all my questions. He was really good, approachable and nice guy.

But the issue started after that:

Before coming here, I did all my research on the price and best APRs available out in market. So during my discussion with shawn I set clear on the price which I am looking for and the APR (since I know my score is pretty good). They were keen in getting my SSN to check my credit report to check my eligibility. But I said, I can give all the details if we both agree on the price.

Only after we (me and shawn) agreed upon a outdoor price for 2016 CX-5 I gave all my details to run credit report. Otherwise it doesnt make sense for me to run the report because I am concerned each hard check on your credit will have some impact on the score.

We agreed on a price and I am totally on the mindset of getting my CX-5.

They ran the credit check, then the sales manager(I dont remember his name) came to me and said they could not offer the price that was discussed with the sales person!!! CX-5 is the best in market.. and so on.. (Usual sales talks)" I was like, then why did you guys agreed on the price and got my details. I couldnt even talk for some time, i was totally off. On the top, he (manager) started arguing on my next SUV options which I had (Rogue, CRV) and the whole conversation was so bitter I would say.

If my quoted price is too low for them they would have said that the price wont suit us. But rather they agreed on the price, got my details, ran the credit check and finally said NO which was really really bad and unprofessional. The way the manager treated me was definitely not a sign of good salesmanship. Seriouly, I was so depressed the whole day. You cant even imagine how bad I was the whole evening. I have visited many dealerships around here but none of them treated me bad like these guys. STAY OUT PLEASE! Thats my experience with them, thought of sharing with you guys so that it might help some.