Max Fitz

Review of Hagerstown Ford

At frsit my experience was nice the people where w...

At frsit my experience was nice the people where wonderful very help full and to the point then as the day went by the experience got worse and worse. At the end of the frist day i was told repairs would be made to the car frist thing in the morning and it would be ready by the after noon but when i arrived it appeared no work was done let alone looked at. I was then told they would contact me in two days for a date to do the repairs.The following next 4 day there was no contact was attempted. I hand to reach out to them to find out they never even planed on fixing it. After a little conversation i was told to come in so they can look at it to get approved. The repairs to the car was great but after wards i tried to talk about some issue i had with this in doing so had to wait close to 5 hours to talk to some one. One of the issues was the back up camera i was told had installed on the car and second gas mileage i was originally told it was 40 to the gallon but it was only 32-34 and as far as a back up camera it was never there. When asking about that i was told this model doesnt come with one. On the second week the ac and heater started breaking when asking about that i was told they wouldnt look at it... so i started looking over it more carefully to discover that this car was one tooken apart and put back together poorly alot of the pins holding the shell of the car was missing or not all fully put in the car to secure the bumper down.
To me going there was a waste of time and a mistake they lied to me to sell the car. I get it was a used car but i was told that it would be fixed and every thing was in perfect working order. The only good thing there was the was the salesperson. Was very polite and kind this might be lying about the car. I will never enter this building again. Nor will suggest any one to it. And the only reason i give this place a 1 star is cause there are no negatives stars.