Lydia C

Review of Pep Boys

Take your vehicle anywhere but here. In 15 years ...

Take your vehicle anywhere but here. In 15 years of owning a car I've never experienced more horrendous customer service or mechanics. I got an oil change and a tire repair. The tire blew out literally the next day on the highway. I spent $200 getting home (for a tow, new tire, and installation). After several emails and calls with national customer service and local customer service, the "senior store manager" offered to reimburse me for the oil change because it took an hour longer than they quoted (almost three hours total). For the oil change? Is that a joke? They can keep the $60 for the oil change; it's not worth spending another minute dealing with these ass clowns. If I had the time, I would take them to small claims court on sheer principle. Also, just FYI this PepSocial outreach is completely worthless. They will just re-route you back to that store's management - uh, pretty sure that's a significant part of the problem here. Only call/email them if you feel like spending another several hours of your life banging your head against the wall. What a colossal waste of time. I will never go to that or any other Pep Boys again. You've been warned.