This is one of the most upsetting hotels I have vi...

This is one of the most upsetting hotels I have visited their were cigarette burns every where woke up to no hot water.. My 7 year hiold son woke up with over 30 bed big bites on his body including bites all over his face that caused his eye to swell severely! When I called for management it took her over an hour to come to my room.. When she finally came she ran in wiped some bed bugs up with toilet paper and flushed them.. Then says come to the front I'll check you out.. I go up there and she does a shift change instead of checking me out first (never one time says she is sorry for our experiences just rudely acts as if this is my fault and she's mad I even bothered her with this) then looks at me and says I'm charging you 50% for staying here! excuse me? My son can't even take a picture with Santa because his eye is swollen shut and your still charging me? Well needless to say after I bring that to her attention she gets an attitude and says she refunded all my money.. Now a week and a half later I still have no refund no apologies corporate says they have proof of a refund so I'm SOL! I called my bank and they say there is absolutely no credit from the hotel... I called the health department and they went in and shut the room down a few days later for live bed bugs! Please please please do not waste your money here! Management is awful hotel is gross and staff is not helpful either!