I loved everything about this place it was an amaz...

I loved everything about this place it was an amazing adventure. We went after the outdoor part was closed for the season (the water park) but in a package I got with tickets for the 1000 foot zip line, our room and tickets for the indoor water park . We wer en't explained about the zipline tickets that you had to register your time frame and reserve it downstairs with customer service so we never did that and when we went to go we were going to be one of the last people to go on the zipline that day but we missed it by like 10 minutes because the GPS gave us the wrong directions we never registered that time frame and we waited for too long but the hotel still said that they would refund me the $80 for the zip line it's been like three or four days now and I still haven't gotten the refund but I'm pretty confident when I call back in I will