Ryan Nolet

Review of Bel Red Energy Solutions

Like many furnace repairs/replacements this was un...

Like many furnace repairs/replacements this was unexpected and required water damage repair from a leaking part in my 10+ year old furnace. Shane was the tech who came out to the site one day after I put in the service call as my furnace was acting odd. In my opinion Shane went above and beyond trying to determine the source of my problems. With both heat exchangers leaking and high lvls of Co2 entering the home the repair costs were going to be at least equal to a brand new unit. Next up: The sales process. Very easy and strait forward, low pressure with lots of information and time spent on site talking with me and my wife. Next up: the install. Brandon was onsite within two business days of the sales contract being signed. Once they began work Brandon and his crew took great care to make sure all our pets (dogs and cats) were kept inside; they were exceptionally clean and left the work area tidy. Sadly the install did not go as planned. Due to damage that was not visible until the existing unit was removed the install had to be put on hold until repairs could be made to the sub floor and the floor joists. Bel Red tried to sub contract water damage repairs to another company and of the whole process this was the only hic up in the whole process, and it was not Bel Red s fault (that is another review). In the end Tasha was wonderful and Bel Red went above and beyond making sure we were happy. Special thanks go to Brendon, Shane and Tasha for putting up with me through this process. Thanks Bel Red!