Sahithi Sunkara

Review of Waste Ventures India

It's not so convenient for working people. They ha...

It's not so convenient for working people. They have a calendar where you can choose the date and time slot. I have had timing issues everytime I booked, which is atleast half a dozen times. I book a time slot of 4:30 to 7:30pm so that I'll be back from work by then. but then everytime they send a message saying they will come between 10:30am-1:30pm. When you call the number that is provided for the pick-up driver, he's always rude and says "this is the time we can come, you don't have any option. Later we won't come". When you call the number on the website the guy says everyone is more comfortable if the pick-up happens early. That's why the change of timings. My question is, how would they know who is comfortable with what time, because I have never received any call from anyone asking me if it's okay to come in the morning. It's just a decision they take themselves as per the convenience of the route the driver takes throughout the day. If that is the case, then why have time slots on the website when you can't adhere to them. You could just as well give dates and say the pick-up will happen anytime during the day. That way people will not be misled and only book dates when they will available at home all day for you to pick-up the recyclables. Overall, a good cause but very bad management!