Oelie Lind

Review of Allianz Nederland Groep N.V.

Had damage to my car abroad. Called twice because ...

Had damage to my car abroad. Called twice because online reporting form did not fully cover the scope, waiting times amounting to half an hour. Employee hung up at first without calling back because they could not hear me. After the second time I used the advice on the band to chat. The employee initially tried to answer my question with a wrong answer and then I got the message that my question could not be answered via the chat, while the exceptions were not mentioned on the tape. Because the employee I eventually got to speak to by phone advised me to file a complaint, but this was done without a substantive response. In my opinion they are therefore not service-oriented, although they do come with an attractive premium and policy conditions.