Patrick Parker

Review of Custom Air Products & Services...

Beware when calling this company for A/C service!

Beware when calling this company for A/C service!

I called this company this morning at 6:10 AM, Aug. 7, 2015, when I woke up and the a/c did not seem to be cooling right.
The only experience i have had with this company is seeing them in my place of employment a few times.

It sounded like the answering service that answered, and I specifically asked if they only did commercial, or if they also did residential.
I was told they do residential, and she took my info.
A "technician" called me back at 6:23 AM, said someone would be out ASAP!
Called "tech" back at 2 PM, said he was sorry, and was going to be calling into office right away.
Called CAPS at 2:30, they seem to know nothing about my appointment, said, We do not do residential.
I said I called their #, and talked to people representing their company, that told me they were coming out.
I asked if they could still send someone out to do a residential, since all this has transpired under their company name, and they said they only do commercial.
BTW, it's going to be the hottest weekend in a couple of years.

Thanks for being a neighbor, ya'll!