Wanted to wait to cool off before reviewing as to ...

Wanted to wait to cool off before reviewing as to not let my anger dictate my review. I couldn t be more unhappy with the services rendered. Justin Time worked our wedding on October 28th of last year. The company offers an online portal that allows users to enter desired music to be used for the event. After filling it out I also emailed the company the same playlist of songs I wanted played at the wedding. I included song titles and artists as well as specific instructions NOT to play a specific genre of music.

The ceremony itself was as planned with the music however, it was after the ceremony that things changed. Who ever was operating the music started playing music that was not on the playlist provided (mostly music form the genre I specifically stated not to play) following the ceremony. If you have had a wedding you know that as a bride or groom you have no time during the day of the event and so I never had an opportunity to say anything about it. Not a single song off of my reception playlist was played during the reception and most of the music played was specifically instructed not to play. The songs I provided were all carefully chosen- one that played at my fathers wedding that I wanted played, one that I sang to my wife (then girlfriend) at a karaoke bar years prior, ect. And therefore it was important to me that those songs be played and they were not. Not a single one. Following the wedding I thought maybe they were acting out some joke or bad blood but I had never personally interacted with the individuals working the event prior to the wedding. Then I thought maybe they never received the playlist so I had them email me the playlist they received and it was identical to what I had originally sent ....

meaning that it was an ACTIVE decision to overlook the song choices of the paying client (me) and play their own music. I don t know if it came from a I know what people like or I know better than you mindset or what but it is absolutely unacceptable. I work in a client service industry as well and cannot imagine ever asking the client for their needs and then voluntarily opting to do something else, something that was specifically requested NOT to do. I have had six friends since the wedding get engaged and I have actively campaigned for them to use anyone other than Justin time and I will continue to do so.

I was hoping I would get over it, really. I can t change it and I will never get a chance to re do it with another DJ. I still get angry when I think about it so I felt compelled to leave a review.