Alex Mazzone

Review of Route 46 Chrysler Jeep Dodge

LOOK ON YELP FOR TRUE REVIEWS. This place only car...

LOOK ON YELP FOR TRUE REVIEWS. This place only cares about you when you are not yet their customer. Once they make you their customer they don't care about you at all. So far I was given a warranty that no one told me started 90 DAYS after purchasing the vehicle so I had to pay nearly $200 out of pocket TWICE now for something I was told was covered. Any time you go in with a problem no matter how nice you are they shrug you off and make you some one else's problem. For example before leaving for vacation almost two weeks ago my boyfriend and I took my car over. We asked if it was possible for me to leave my car with them to get a new tire (there was a bubble on it) and my sunroof fixed because it came out of alignment. They said "Absolutely!" I told them about my warranty, they looked it up and said I was completely covered. I also asked if I would be able to pick it up on Memorial Day when I came home considering I had work the next day. They said "No problem!" After a 14 hour drive home yesterday I walk in to the dealer ship to get told by the floor manager "Sorry. Not my problem." In front of a bunch of salesmen. I felt COMPLETELY embarrassed. Every one except one woman made me feel crazy, when I was told everything would be fine and to not worry. Then I was told if I want MY car back I have to pay them and they would refund me the money tomorrow. SURPRISE! Went in today for the refund and got "Sorry I never checked to see if you had the warranty, totally my fault, you'll get your money back in a week" Oh, so who is going to help me pay my bills this week Route 46 Chrysler Jeep Dodge? I have yet to have ONE good experience there and with my family owning a company if employees EVER made a customer feel the way the sales manager made me feel last night they would get ripped apart but again.. customers don't actually matter to this place.