jule star

Review of Convergent Outsourcing

If I could give 0 stars, I would. I got a debt col...

If I could give 0 stars, I would. I got a debt collection letter for a debt I've never heard of on the behalf of Paypal. I called to ask about it, and provided the Convergent account # on the letter. She then asked me for my Paypal email address associated with the account, and that seemed like a red flag to me since they're not Paypal. I said I wasn't comfortable giving my Paypal email address since they're a debt collection agency and not Paypal itself. The woman then just hung up on me with no explanation! How rude and unprofessional is that??

You would think that a debt collector would take the time explaining why they're asking for certain information if you're trying to verify a debt to figure out whether you should be paying them, but it seems the people at this company aren't trained properly.