Called for hotel reservation detail twice. The fir...

Called for hotel reservation detail twice. The first lady hang up on me after said they re fully booked, I haven t even finished my sentence yet. So I called again straight away. The second one, Melanie is her name told me to check the availability online. I would not have to call if the website gave information that I needed in first place. Decided not to stay here for our anniversary. The worst service I had from my experience with Accor Group. I m not a person who likes to write a review. I work on hospitality industry myself and I know how reviews impact businesses. But you should hire people who at least can provide good customer service in any circumstances.