We had water and mold damage in a rental condo tha...

We had water and mold damage in a rental condo that my tenants notified me of in August 2018. Rumsey came to assess damages on August 17, 2018 and we closed out final payment on November 20, 2018. The project was small a wall between a closet and bathroom, drying out sub flooring, vanity, and carpet in the bedroom, and some minor ceiling repairs on the condo unit below; however, it took close to 2 1/2 months to complete the work. They delayed sending a quote to my insurance for over 10 days (while claiming that delays with insurance can happen, even though the hold up wasn t even on my insurance at that point), and there were significant delays in getting carpet in, measurements were done incorrectly, my original countertop ended up warped after leaving it in the bathroom while drying out the room, cabinets were installed poorly, workers did not show up on time, etc. I had to constantly stay on top of Zach during the remediation part and Mike during the repair period to ensure things were being taken care of properly. I did speak with Brendan at one point, when the carpet installers didn t show up on the day they promised, leaving my tenant without a bed to sleep on as he moved all the furniture out of the room himself to make it easier for the carpet installers to work, and while he agreed there were delays on their end due to high volume of work and not enough employees to handle the volume, he promised he would ensure the rest of the job went smoothly. After paying the final balance, I received another incorrect invoice requesting further payment. When I questioned the balance, Rumsey overstated the amount I owed and I had to go back through emails and provide a breakout to them. I am disappointed in their service and felt tied to them since I went through my insurance and did not want to cause further delays for my tenants selecting another company. I would not recommend this company for water remediation or repair work given all the additional work required on my end to close out my project.