Royal Empress

Review of Old Westbury Gardens

I must start with saying that it very sad how unpr...

I must start with saying that it very sad how unprofessional, rude, dishonest and moody Ms. Kim Di Ciero is. Whenever calling to speak to her is as if you are disturbing her. My husband and I decided not to book with location due to how RUDE Ms. Kim is. When I asked was there someone else I can deal with or was there a supervisor Ms. Kim stated nope this is her department and that's it. The first conversation was combative due me inquiring about certain stipulations and general questions on the contract. When she would ask questions and I proceeded to answer she immediately began to speak over me and would say " Excuse me Excuse me. I am trying to talk." Whatever question was asked she would respond "Did you read the contract or no?" At this point I am at 9 weeks before my wedding reception. Speaking to Ms.Kim she stated and also on the contract that a $100.00 deposit is needed with a completed signed contracted to book the date. Second conversation was Today 6.27.17( 9 weeks from event) I called and Ms. Kim stated that payment was received. So in asking when can I pay the remainder of the balance she states today because I am at the 8 week mark of my event to where the balance is due. I stated to her that was never discussed when we spoke on 6.20.2017 and I read the contract to its entirety. After speaking with my husband and him listening to how rude Ms. Kim was on speakerphone we decided to not go with this location and told Ms. Kim we decided not to go with this location she stated "thank you" and hung up abruptly. At first we were willing to maneuver through the waves to get our photos done at this location but I will not continue to be spoken to rudely, being told otherwise than as per conversation.