To start my story I would like to make it clear th...

To start my story I would like to make it clear that I am a happy 20s and not a sour 50s who kicks everything but:

Order concrete tiles in 2016 for + 1100.-. the discolouration was already visible in 2017 and in 2018 we were left with no more than a sidewalk tile of 60x60. SIERtegel was no longer enthusiastic.
Neatly indicated to the stone farmer who forwarded the complaint to Excluton. The representative came to have a look and did not dare to say too much about it. Except that he 'didn't necessarily think it was ugly' (so I don't care).

Complaint handling (insofar as we can talk about handling): cannot be complained since you have a 6-month warranty on the product.

It was admitted that everything that would make it an ORNAMENT tile had run out of the tile.
They did not even dare to deal with the transaction directly with the customer, but went to the intermediary by e-mail, who instructed them to discuss this with the customer.

Very bad service
We will now start the further process as 1.5 years of quality for a garden tile DEFINITELY does not meet the expected deadlines. This is going to be an expensive one for them.