C_Douglas Dillion

Review of BMW of San Rafael

This concerns BMW servicing. I have been to BMW s...

This concerns BMW servicing. I have been to BMW s around California over the years, and have friends elsewhere in the country with BeeeMers. One of the problems I ve had was to secure a loaner while they worked on my piece while I went to work. Most places have been like pulling teeth in California while my friends elsewhere, have had better luck. But, because I wasn t working, had my car taken in for a recall, they were very nice and gave me ride back home and picked me up to get my car. Professional and courteous drivers.

Generally, I ve been taking my car to independent service shops which specialize in these cars; cheaper and often closer to where I live to get quick rides, back and forth. But, of course, had to go to the BMW shop for this recall. These guys took care of the issue, free of charge, which I expected, but also detailed the inside of my car, without me asking and NOT charging me for it. That s beyond the call of duty, and they deserve a KUDOS shout out ! You guys did a great job !