Why? A couple of reasons:

Why? A couple of reasons:
1) After to COVID-19 crisis the staff refused to refund the tickets, completely ignoring any enquiries.
2) Upon re-opening, the resot charged extra for all those who had purchased on-site hotel tickets. A "re-entry fee" as they explained. Are you cancelling? No refund.
3) Multiple racial incidents by staff making comments to guests and one involing a child with autism.

In conclusion: this place needs new management. As it is now, you are very likely to lose your money or pay for hidden fees, and if all goes well, be racially abused.