Jennifer Zeng

Review of Herb Chambers Lexus of Hingham

I had an unethical interaction with this dealer. T...

I had an unethical interaction with this dealer. This might be an "exception" considering the amount of good reviews it has. However, all it takes is 1 "exception" to know what this dealer is capable of.

The Finance manager, Mike, asked me to provide a check of the entire value of the vehicle while the title was NOT in HC's possession. Furthermore, HC cashed check WITHOUT any concrete date to obtain the title. My only communication from the dealer in the course of 2 weeks was limited to "we still do not have the title."

I immediately asked for a refund of the check once I realized that HC has cashed the check without the title in its possession. Despite repeat emphasis of the need for an overnight delivery in order to purchase a new car, the dealer chose the cheaper delivery option that did not include weekend delivery. Really Herb Chambers? How much money do you make from selling cars that you can't pay a couple of extra dollars to get an overnight delivery? Because of this, I will have spent 5 days working with/waiting for HC to provide my refund for something that it ILLEGALLY requested/cashed.

Buyers beware. This dealer may have nice shinning rooms and friendly receptionists, but those do not mask their willingness to cross the legal and ethical line.