We have lived at the Bailey Creek apartments for a...

We have lived at the Bailey Creek apartments for about almost two months now. We have had an array of negative experiences with them a few positive.
When we moved in there were fees and extra charges that were tacked on, we were unable to back out of our rental agreement at that time and were stuck paying extra. One of our biggest issues so far has been the staff. Hailey in the office is really not reliable or competent for her position. We have had numerous times that she has misinformed us and when I have asked to speak with someone else, she hangs up and won't answer the phone when we call back.
The apartment we moved into was in a horrible condition, it was NOT cleaned prior to us moving in and has dents, holes and broken things everywhere. Even our front door was broken. It got to the point that I was LOCKED INSIDE MY APARTMENT and when I called for emergency maintenance help it took them OVER 25 minutes to respond and come let me out.
That is totally illegal and it is a safety hazard. If there had been a fire or some sort of emergency we could have died being stuck in there. Hailey did not seem concerned and neither did the maintenance staff.
Another big thing to note is that their trash bin is nowhere near large enough for the amount of people that they have in this complex. There is usually a giant mound of trash overflow covering the ground and surrounding area IN THE FRONT OF THE COMPLEX towards the end of the month.
They seem to have little to no interest in keeping competent staff and it is very concerning.
A positive is that there is a swimming pool, however, there are people who usually are drunk and fighting there, cussing up a storm, so we have to leave with our children.