Tesa Childs-Skelton

Review of Samson Tours, Inc.

DO NOT USE THIS COMPANY!!! My family had the unfor...

DO NOT USE THIS COMPANY!!! My family had the unfortunate pleasure of riding a Samson Trailways bus chartered from Atlanta to DC and back. The air conditioner on one side of the bus went out and was never fixed. The bus was in DC for three days and the driver nor Samson Trailways felt the need to get the air conditioner fixed in 95+ degree heat. So, my family had to ride all the way back from DC to Atlanta with only one side of the bus being air conditioned - again in 95+ degree heat.

In addition to the broken air conditioner, the bathroom was deplorable and also not working! We had a family member to actually go to the store and buy bleach in an attempt to mask the horrible smell. This too was never fixed and my family had to ride to and from DC with a nonfunctioning bathroom.

The drivers (there were two) were notified of all the issues on the bus. One driver was extremely rude and nonchalant. The other driver attempted to rectify the air conditioner issue by requesting a bus change but that never happened.

BEWARE..the company has advised our family contacts that they will not issue a refund because they are NOT RESPONSIBLE for any mechanical issues with the bus per the contract.

Please do not use this company and I will be using the power of social media to warn other potential customers.