Bryan Heath

Review of Crown Honda of Southpoint

PLEASE READ ALL UPDATES (2 total)!!!

PLEASE READ ALL UPDATES (2 total)!!!
I am giving this shop a 2 star for the reasons specified below....
I bought a 2014 Honda Accord Sport form Oliver George, great salesman no issues there!! Since I bought the car I was offered free oil changes and tire rotations to 36,000 miles. Joe D. is the tech I always deal with when I bring my car in and I can surely say Joe D takes really good care of me. I regret getting the free oil changes and tire rotations here. The issue I have is with the technicians in the back. My tires are now chopped due to the technicians not rotating my tires, now I am out $530.00 for a car that has 30,000 for new tires, I was told I need to purchase new tires. I know my tires were not rotated because I marked the tires with a whiteout pen to see if they were getting rotated, needless to say the techs were telling Joe D its good to go. I hate the fact that Joe takes good care of me then is lied to by his own co workers. Honda of Southpoint this issue really needs to be handled in order to keep your customers. I would not recommend your car being serviced at this location.

UPDATE #1
I wrote this review on a Thursday, to my surprise a gentleman did call me from Crown Honda of Southpoint in response to the above review the following Monday. I explained the issue to him over the phone, his response was that Crown Honda of Southpoint does not run their Service Department this way and apologized for the inconvenience. He also stated that I needed to give him 24 hours to make this issue "right" because he wanted me to be a continued customer with them. Needless to say I have yet to hear from him since Monday.

UPDATE 2!!!
I am boosting my rating from 2 star to 5 star for the reasons below:
I did receive a call from the GM in which he directed me to Tony, service supervisor. I was taken care of very well by Tony and Joe D. at Crown Honda of Southpoint, Tony did research my information and fixed what had gone wrong. I could not be more pleased with how the situation was handled. For this reason I will continue to bring my car to this location for further services. Great Job Crown Honda on sticking to your word, this was a true customer satisfaction experience!!!