Tried scheduling an appointment here for a potenti...

Tried scheduling an appointment here for a potentially serious illness. Spoke to them prior to having my Doctor send over orders, explained everything and everything seemed great! Not the experience after that first phone call! It has now taken them 5+ days to get preauthorization from my insurance. They refuse/won t schedule me appointment until they receive pre-auth. I have called them everyday to check and remind for 5 days and still nothing. I finally asked how soon they could even get me in and the woman on the phone begrudgingly told me it would be at least a week and half!! This on top of the 5 days I ve already been calling and asking them for an update on my appointment. Seriously!?
I asked to speak to an office Manager and was told she was out of town. I asked to speak to a supervisor or someone else and was told that everyone was out of town. I should have been told that 5 days ago when I called and asked to make the soonest appt available! Instead I was misled and dragged on for 5+ days with nothing to show for all the time and effort I have spent trying to simply get an appointment setup here.

I called another place in town (Health Images) and had insurance pre-authorized in a matter of hours and an appointment scheduled for the very next day on the same type of open/sit down extremity MRI machine!