Hanh Minson

Review of Eskridge Lexus of Oklahoma Cit...

Today...not so good. I took my vehicle in for a c...

Today...not so good. I took my vehicle in for a car wash. After waiting a while, I went out and checked on my vehicle. I was told that it will probably be out soon. I waited a little longer and asked again. The attendance was being helpful, I need to say that. They couldn't locate it. Finally, I said that we could walk around to see if we could see my vehicle, but not in a place where they usually are. We found the vehicle but then they couldn't locate the key. I asked to speak to a manager but managers are no where to be found. We went to the front and I recognized the person as related to the Eskridge family. I think he was a son or nephew. I told him the situation and that it wasn't acceptable. He told me "We're not perfect!". Nobody is perfect but it was not the answer I want to hear. I needed to go back to work and the situation was upsetting. For a while, I even thought my car has disappeared. I never had troubles with Eskridge before but this is not right. More than anything, I consider the response I got NOT acceptable! This was our third purchase from Eskridge but it may be our last.