My wife and I have lived in these apartments for o...

My wife and I have lived in these apartments for over 2 years. Today, I experienced the top of humanity today when speaking to the manager of the complex. My wife and I have been here for a total of 28 months, in the time that we have lived here have never had a late payment, and found out that by an error made in a different department charged are bank account 32 which in turn made the rent bounce. I was speaking with the manager of the complex anoit this issue when she started to interpret and speak over me. As if, my questions had no validity, I would assume as a person in customer service myself in the past if I didn't have the answer as it seems she did not that I would say something like "I'm sorry for the inconvenience, however, I have to wait to hear from someone over that department before I can give you an answer. No instead I got "it doesn't matter if you have a letter from your bank stating that the amount was in there, if this person gets back to me and has prove that it wasn't you will be paying the fees." So once again a drawl your attention to the fact that I have never once received a late fee in the 32 months I have been loving here, and I have prove of that in a form of a print out from the apartment themselves. So I'm in shock and pretty pissed off to be treated like a criminal trying to get over on someon. This lease will not be over soon enough for me to get out of here. But Spanish Trace has done another wonderful helpful thing, and that is a built in 4 months of rent being owed if you want to leave early. So we will have to stick through these issues until we give in and spend the money to get out of this horrible place, or wait another 7 months when our lease is up.

This doesn't meation the other issues that we have dealt with in the last year, drug dealers, parents who never watch their children, dog crap everywhere, the smell of pot while walking into your apartment, 14 ppl living in a 3 bedroom next door, prostitution, and just down right thugs hanging around the complex. These issues have all been reported several times, by multiple ppl in the community, and nothing has been done.

Another resident stopped and asked me yesterday if I had noticed the neighborhood getting bad, I asked what she was talking about she stated "I asked Robin if the were getting more acceptable with applicants, she told me the have to pass a background before moving in, but I can say I don't believe her from the way the neigbhorhood is now.

So this all being said please stay away from Spanish Trace and the Collier Company rent anywhere but through them. After 32 months of perfect payment history I was treated like a dog by the management, and I don't appreciate not giving the benefit of the doubt.