Brian VAN UITERT

Review of Grand Summit Hotel

I was sure hoping our second experience at the Gra...

I was sure hoping our second experience at the Grand Summit was like our first but sadly it was not even close. We stayed at the Grand Summit In very early November so the peak season was not in and the hotel was not full, as confirmed by the front desk associate.
I was greeted by the front desk associate with a happy anniversary and I really appreciated it since we were celebrating our 25th wedding anniversary so ya, it was a big deal to us and we were really looking forward to a fantastic stay. I was looking forward to a great hotel room with a Mountain View (remember the House was not full) but again, I was sadly disappointed as we were stuck in probably the worst room in the House, a first floor room with a beautiful view of the driveway.
Imagine how fun it was to be in your room and have everyone on the outside able to watch your every move...not fun, so we closed the blinds and watched the room get really dark.
We also noticed a few things wrong with the room, missing light bulb in the bed room, burned out light bulb in the bathroom and a broken piece of plastic on the inside door lock so I alerted a housekeeper and she said she would alert maintenance and fix the problem but that never happened. The fire place also didn t work and an access door in the bathroom ceiling (provided access for maintenance to the bathroom drains on the second floor) kept falling open.
We did however like the awesome shower in the bathroom; it had a bench to sit on, two shower heads and a nice sliding glass door. The inside of the shower was big enough for two to shower at the same time but again, this was a disappointment too. Looks again are very deceiving. The shower heads, interestingly enough, could not be adjusted very much so they both sprayed in the middle of the shower so a large shower became really small because you both had to stand in the middle of the shower. And to make matters worse, the angle of the shower sprayed water out of the shower door and totally soaked the floor. That s ok though, we had towels. No wait a minute, no we didn t. We only had two bath towels for the both of us and no extras. Again, big time fail!
However the one thing that made me mad was the hair we found in the shower which we noticed as we were showering. It made me wonder if the shower was cleaned from the prior guests?? GROSS!
As I checked out, I mentioned the problems to the front desk clerk in addition to the hair in the shower and all she said was I m sorry, I hope you give us another chance. We ll lets see, I spent $200.00 for the room and all we got was a sucks for you reply.
Pretty sure we will not return.