ADELINE TERWILLIGER

Review of SunTree Internal Medicine

I went to this practice because of a UTI infection...

I went to this practice because of a UTI infection and had to see a nurse practitioner because I couldn t wait
a month to see a doctor. The nurse practitioner took a culture and told me it was fine but would send my culture to the lab for more testing. I called three days later and the results were negative. I explained that I felt a great deal of pressure and bloating so I was able to see a doctor the next day. I saw the doctor and explained that I wasn t having pain but extreme pressure and bloating the doctor referred me to a gynourologist. I told the doctor I was having much discomfort and needed to be seen as soon as possible. She said call in the morning and they would send my referral out to a specialist. I called and they said they would send it and to call for an appointment. I called and they never got the referral and informed me that unless it was a stat referral I couldn t be seen for three weeks. I explained the urgency of my problem and she called to get a stat referral. She called back to tell me they said the doctor didn t think it was urgent and so I would have to wait a week if I wanted to be seen. I accepted this but was very upset because I was in great discomfort. I called Suntree back and asked why they wouldn t make it sooner and they said the doctor didn t think it was urgent based on my explanation and I was lucky to get such a quick appointment. I said this is awful because I told the doctor I needed help right away. I had wasted a week just waiting to get help. The doctor said if I can t wait then go to the emergency room. I have never been treated in such a horrible uncaring way by a so called doctor. This is the worst place if you are in need of professional care. They also informed me that they are just a primary care facility. The referral is the only thing they could offer. After reading the reviews I now understand why they are rated poorly.