Nancy Davis

Review of Mercedes - Benz of Arlington

I chose this shop bc of the rating. A deer hit our...

I chose this shop bc of the rating. A deer hit our s550. We took it to a USAA certified shop. When we received our vehicle out of the shop as soon as we hit highway miles it would shake. My husband said maybe it s the road. We were riding on the highway a few days later and it was shaking again. We called the shop. The shop stated the shaking had nothing to do with the impact of the deer. I was rather confused. They wanted us to pay out of pocket for a diagnostic. If the diagnostic suggested it was related they would fix it. I don t know what manager with common sense came up with that decision. How can a diagnostic tell you if the impact from a deer caused the need of an alignment. It wasn t shaking before the accident. It s evident either they did something wrong or it was bc of the accident. I am truly dissatisfied with this shop and the lack of great service. This would never happen at BMW of Annapolis, Rockville, or Catonsville