Very poor experience. 12 days for a 2017 F-150, u...

Very poor experience. 12 days for a 2017 F-150, under warranty and purchased at this dealership, for software issue , as blue tooth capabilities and touch screen stopped functioning. Very infrequent updates from service tech throughout the 12 days.

Asked for a loaner, or demo vehicle and was told no. Had to rent a vehicle for 12 days. Asked for help on the cost of the rental, and was told by Service Manager that he would call Ford and see what they say and get back to me. Nothing.

Further, I left a message with someone from the service department to share my experience (returning a missed call and an inquiry from her). No return call from her to address issues.

In summary: 2017 vehicle under warranty, software issue.....12 days....no loaner vehicle or help from Ford or this service center on cost of a rental vehicle