I read a review from "Phabian Baez" that stated on...

I read a review from "Phabian Baez" that stated one of the machines stole his $11.53 & he never got his money returned. He also stated that he asked the manager to look at the cameras because they're everywhere.
It surprised me when I looked for a "Response from the owner", which had been left after every other review & didn't see one!?
I to had a negative experience recently in whuch I was given a hot coffee without a lid on it while playing one of the machines from one of the drink servers that come around with the cart. I unexpectedly spilled that HOT coffee all over myself! I jumped up in a hurry & ran clise by to the drink area to get some napkins to clean up my mess & dry myself off.
I should mention it at a time where hardly anyone was there. When I came back to ny game, not 2 minutes later, if that.... A guy was walking away from my game that still had my $43.00 ticket in it when I jumped up in a panic. I said something to him & he turned around and ran off. I contacted security & a manager only to be yelled by the security guy & be told that I "abandoned" my ticket when I walked away.
I understand there has rules but there are also exceptions to rules in life.I asked them to review the cameras, just like the guy I mentioned above. Just like him they wouldnt do it. State gaming dtate that the Security is there to protect patrons from theft, etc. I sure cant tell.I also had my cell phone stolen & passenger side window of my car busted out & had the same rude response from the Security. I spend a great deal of money here & wish that I could be treated like they appreciate it.