Steve Walls

Review of Kenny Kent Chevrolet & Hyundai...

I was contacted the previous week to verify my app...

I was contacted the previous week to verify my appointment and the services needed. I was told everything was good to go. Then I was called two hours before my scheduled maintenance, which I had to take a day off of work for, and informed that there weren't actually any available appointments and they would need me to reschedule. I was leaving town the following day and needed the service before my road trip. They "managed to squeeze me in" at 11. We live an hour away so that completely ruined our plans for the rest of the day. When we got there I was told their touch up guy wasn't available any day but Friday. They offered to sell me a bottle of paint to do my own repairs. Repairs that are covered under warranty... so I still have paint missing from the rear bumper. The paint rubs off insanely easily. My vehicle was serviced and I left. So it was an insanley disappointing day, didn't get the appointment I was scheduled for or the maintenance needed. Had to cancel the fun day we had planned around getting service done at the time scheduled.