Jamie Breslin

Review of Valerie Bossard, MD

I went in with the intention of getting the Paraga...

I went in with the intention of getting the Paragard birth control. Mentioned multiple times during my appointment that I was interested solely in non-hormonal birth control because I did not like the side effects of the pill that I was on. The nurse practitioner let me know that they would have to see if it was covered by my insurance and that the front desk would call and find out. Three weeks went by and I hadn't heard anything back, so I called my ins myself, found out it was covered, and let the office know. I got a call a week later from my pharmacy letting me know that my Mirena hormonal birth control was ready to be picked up. Confused, I called the doctors' office and let them know that a mistake had been made and that I wanted the Paraguard, not the Mirena.

After getting the issue settled, I went in for my culture and scheduled a return visit to have the device inserted. I was told that I would need to be menstruating in order for the insertion to be possible. Since this was not the case by the day of my appointment, I called to reschedule. The member of the office staff who answered the phone was incredibly rude and hung up on me after I had chosen a date for my appointment. I had to call back later in the day to make sure that the appointment had, in fact, been scheduled. Several hours after verifying the appointment, I got another call and a message about my appointment and called back to find out that the date they had agreed upon wouldn't work because it was a Friday, since they are not open on the weekend. I tried to make an appointment for the following Monday after work and was told that this also wouldn't work because the nurse practitioner who worked on Mondays was unable to insert the device.

Between the unprofessionalism and disorganization of the staff every time I call and how it has taken me several months now to even come close to getting this completed with this practice, I will be taking my device elsewhere. While I was treated kindly enough by the doctors I saw during my visits, I just feel as though they were never actively listening to my concerns about my body, and their incompetence in finding and training compassionate office staff speaks volumes.