Scammers! If I could I would give them MINUS FIVE ...

Scammers! If I could I would give them MINUS FIVE stars! My flight has been cancelled a year ago due to covid. They refuse to reimburse, even I had additional insurance with them, and I was told the only option is to postpone a flight and use credit during next 2 years. After a year I was able to speak to a representative after days of trying. Those guys refuse to book me the flight I found on airline schedule, even it was $100 more expensive than my previous one, and suggested me only two options, two times more expensive and awkward for connections. They lied me about airline policy about this, but when I went directly to the airline I ve changed my flight with no problems at all! They lie all time. I was told before, my additional insurance will be transferred to a new ticket. No way! They refuse to transfer the insurance. Avoid in all cost!