sergio velasquez

Review of Sam Pack's Five Star Ford

So I came back to give these guys a 2nd chance and...

So I came back to give these guys a 2nd chance and let me begin by saying HUGE mistake. 1st I called in to make an appointment for an oil change and asked if I can come in and out with an appointment. I was assured that I could. Once, I got to there though it was a different story. They told me that it would take about 2 hours for an oil change. When I asked what was the purpose of making an appointment the representative got smart and said appointment are only so we can drop the car off. He followed that by telling me to move to the side if I had an issue with the wait time since I wanted to speak to the supervisor. I waited almost an hour and half before the supervisor came into the building. The supervisor didn t even know I was waiting for him since the staff never pager him or checked back with me. All-in-all this will be the LAST time I ever use these guys. If you want better service I m sure you can head anywhere and get it.