Ben Pasquarosa

Review of PEP BOYS AUTO PARTS

Required a reservation to get my oil changed. I sh...

Required a reservation to get my oil changed. I showed up for the appointment I was forced to make and it took a half hour before they started to work on my car.

30 minutes into my oil change a representative approached me and offered to sell me a variety of extra services. I politely declined and he said that he would be getting to my oil change shorty. At this point I had already been at pep boys for an hour past my appointment time.

I watched from the window as they serviced my car and then moved back to the parking lot out front. Another 15 minutes go by and I eventually, rather then continuing to wait, approached the counter and asked if I could pay. The man at the counter seemed flabbergasted that I knew my car was no longer being worked on.

90min to perform a simple oil change on my car that I had an appointment for. I would not recommend this establishment to anyone.