T Coffey

Review of Athene Annuity & Life Assuranc...

Terrible customer service! Don't put your money wi...

Terrible customer service! Don't put your money with this company. My 82 year old mother has an annuity with Athene. They have treated her so poorly and have made it so incredibly difficult for her to get her money out. It is sad. She suffers with high blood pressure and gets on the phone with these people and she gets so upset that it scares me. I have spoken with them myself to correct our address that erroneously keyed in and they wouldn't even listen. They sounded like robots on the other end. "I am sorry I cannot help you". I asked to speak to a manager and they said that one wasn't available. The sick thing is that if you take your money out because of their terrible customer service you have to pay a horrendous penalty. This should be illegal! Please have a manager from your company call me. This is elder abuse!